general purchase conditions
The simple acceptance of the purchase through the confirmation of the order placed, implies that you accept these conditions, which will govern, in the absence of particular conditions, the relationship established between you and Modern Life fun, SL (hereinafter "Chandal").
The commercial data of "Chandal" are the following:
Modern Life fun, SL with registered office in Barcelona, C/ Tantarantana 16, Postal Code 08003; Provided with CIF B-67419697. It is registered in the Mercantile Registry of Barcelona, in Volume 33574, Folio 0202, Page 230634.
The telephone number +34 931387312 and the email address email@example.com are made available to the user to resolve any questions that may arise regarding these conditions.
By accepting the contract you declare:
a) That it has the capacity to contract, in accordance with applicable Spanish regulations.
b) That you have read and expressly accept each and every one of these General Conditions.
1.- Scope of application
These general conditions will govern the commercial relationship established between you and Chandal formalized by the execution of an order, use of services, purchase or request of the products or services that the owner of the page offers through it. The services or products are offered from the web space assigned to the www.chandal.tv domain, so any purchase made outside of said space will not link Chandal.
2.- Acceptance and validity of the General Conditions
In accordance with the following conditions, these may be modified, so that the relationship established with you will be valid and applicable to those in force on the date of acceptance. These clauses will take effect from the moment the contract is executed, in accordance with the provisions of Law 34/2002. The modification of the General Conditions will be notified to the users through the same web page. For this reason, we recommend that the user consult the conditions in force at the time of using Chandal's telematic services. In any case, the notification will be made sufficiently in advance and the general conditions will be available for consultation before contracting.
3.- Description of the products
In each presentation of the product offered on the website, its characteristics are described. If you want additional information you can request it by email to the contact address specified above.
The stocks of our products are limited, although the fact that they appear on the web implies that they are in stock, it is possible that they are sold minutes before in the physical store. In this case we will proceed to refund the product.
4.- Way of making purchases
Chandal establishes this procedure to make the purchase of products through its website.
Every time you choose a product you want to buy, click on the message that says "to the basket". In the upper right hand corner of the page there is a picture of a basket and a number indicating the quantity of products you have added to your shopping basket. Once you have finished choosing, click on the drawing of the basket and it will take you to a summary where the added products, prices and quantities are specified, here you can modify the quantities, delete products and specify if you want us to wrap your products for gift. Once you have finished and are satisfied with what you have chosen, click on the message that says “pay”, this will take you to our registration page.
Step 1: Registration
In this section you will have to specify your data, if any data is missing, a red box will appear around the missing information, it is important to fill in all the data because otherwise it will not be possible to continue with the process. If you want the products to be sent to a different address than the billing address (for example, if it is a gift) uncheck the box that says " The products will be sent to your billing address " and write the shipping address in the right section of the page called “shipping address”.
_Step 2: Selection of shipping and payment method
Here you can choose the type of shipping that best suits your needs as well as the method of payment.
Our transactions are made through PayPal's secure encrypted server and we do not store your credit card information.
We accept Visa, Mastercard and American Express, and the payment procedure is done through paypal, but it is not necessary to have a paypal account to do so. If you do not have a paypal account, you just have to fill in the form that appears on the left in the "Pay with credit card" section.
In case you want to pay with your paypal account, on the right side you will find a box where you can identify yourself.
Likewise, we offer you the possibility of paying by bank transfer or deposit to the following account:
Modern Life Fun, sl
CIF : B-67419697
Bank: La Caixa d'Estalvis i Pensions de Barcelona
Account: 2100 0900 9602 1200 6046
If you are buying from us from abroad:
IBAN : ES2821000900960212006046
BIC : CAIXESBBXXX
Once you have finished the process, an e-mail will be sent to you confirming the order, with all the information and the expected date of receipt.
5.- Price of the products
The prices indicated on the Chandal website and invoiced to the client include VAT and current taxes. Chandal reserves the right to modify them at any time, without prior notice.
6.- Cancellation of orders
Chandal reserves the right to cancel orders made based on typographical or arithmetic errors or that contain an imprecise shipping address that may hinder the delivery of the items.
If you wish to cancel an order that has not yet been dispatched, you can do so by sending us an e-mail with the number of the order you wish to cancel.
7.- Delivery Conditions
Each of the following shipping methods that we offer imply different costs and delivery methods. The times indicated below are transport times and not order processing.
- National shipments or Certified national mail or Chronoexpress Courier
- International shipments or Certified international mail or International air mail or Chronoexpress Courier
The delivery times of the different forms of shipment vary according to the receiving country and the chosen modality:
- Certified national mail: 3 business days
- Chronoexpress Courier (national scope): 24-48 hours.
- Certified international mail: from 3 to 5 business days
- International air mail: between 15 and 30 days
- Chronoexpress Courier (international): between 7 and 10 days
8.- Purchase returns
Chandal informs you that you have the right of withdrawal, provided that the products purchased are not in the categories contemplated in Article 45 of the Retail Trade Regulation Law, which will be exercised in accordance with the following conditions.
Chandal will accept all returns that are made within the indicated period (15 business days from receipt of the product) and provided that it is in perfect condition. Once the product is received, Chandal will proceed to the prior verification of its status before proceeding to the refund of its amount.
In the event that you receive a product in poor condition, you can return it and Chandal will refund the full amount thereof (price of the product and shipping costs), limiting, in any case, Chandal's responsibility to said replacement.
Returns or claims can be made at the address indicated in the heading of these conditions and it is necessary to notify Chandal, via e-mail or contact telephone number.
9.- Methods of payment
Chandal will accept the following forms of payment for purchases made on its portal in accordance with the conditions established here and in the corresponding applicable regulations:
- Credit card: It is the most convenient and secure way to pay. Only the digits are needed, the expiration date of a credit card and the security numbers that appear on the back of the card. Our credit card payment system is secure as we have an approved SSL system with an encryption key length of 128 bits (highest level commercially available). However, if you prefer, you can send us the data by email (firstname.lastname@example.org) or by phone (933183819).
- Bank transfer: In the shipping selection and payment method section you can find our bank details. Once we have received the transfer, the product will be shipped. In transfers from la Caixa, it is immediate, from any other Spanish bank it usually takes 3 days and from international accounts, 7 days. In the event that you make the transfer from outside Spain, do not forget to use the IBAN and BIC number, it will not only speed up the process but you will save additional costs.
10.- Protection of personal data
In accordance with Organic Law 15/1999 of December 13, Protection of Personal Data (LOPDP), we inform you that by completing the forms, your personal data will be incorporated into a database whose purpose is to maintain the contractual relationship with our clients, facilitate the processing of orders, carry out statistical studies, etc.
Online payment operations are carried out through PayPal's secure server. Chandal does not store the data corresponding to your credit card. Paypal encrypts the information regarding your card, guaranteeing maximum security in your payments.
Chandal ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use.
11.- Intellectual Property
All the texts and images included in this website, as well as any other type of information, are the property of Chandal and are protected by copyright laws and treaties, as well as by other intellectual property laws and treaties.
Therefore, you may not reproduce, distribute, communicate publicly, use for any purpose, transform or perform any other action with said content without our authorization.
12.- Use of the service and responsibilities
Chandal does not guarantee the permanent availability of the services, being exonerated from any type of responsibility for possible damages and prejudices caused due to the unavailability of the service due to force majeure or errors in the telematic data transfer networks, beyond its control.
Chandal is not responsible for the content of the links to other web pages that are not owned by it and, therefore, cannot be controlled by it.
13.- Order claim
If you do not receive the shipment after the delivery period indicated above, contact us and we will immediately make the claim to the carrier.
The postal service only accepts claims after fifteen business days from the delivery of the package to its offices for domestic shipments and thirty days for international shipments.
The Chronoexpress courier company guarantees all its national deliveries within 48 hours. If after that time you have not received the order, Chandal will claim it for you and provide Chronoexpress with your phone number to agree on a new delivery time.